Terms & Conditions

Placing an order signifies that you agree to our terms and conditions of sale. Your statutory rights are not affected by these terms and conditions.

1. General

These conditions of sale (“the conditions”) supplied by The Cool Wood Company (“The Company”) of 1, Madin Street, Chesterfield, Derbyshire. (“The Company’s Address”) to a purchaser (“The Buyer”) shall be incorporated into each contract (“the contract”) made by the company for the sales of the company’s goods (“the Goods”). The company contracts upon such terms as are agreed between the Company and the Buyer.

2. Carriage and Packaging

The prices stated do not include delivery. The delivery costs can be viewed prior to ordering by clicking on the delivery & returns section accessed via the home page, this price is for furniture and accessories and includes installation of the furniture in your home (excluding the mounting of mirrors). Please add your delivery cost to your order via the delivery button.  For costs of accessory only delivery’s please contact us.

3. Price

All prices shall be as stated by the Company unless otherwise agreed in writing. Any discounts or “special offers” displayed will only be applicable at time of display.

4. Payment

Online purchases require payment in full.

5. Delivery, Examination and Claims

The company will endeavour to complete delivery on or before any delivery dates that have been requested by the Buyer or estimated by the Company. If delivery is not possible within the specified time, the Buyer will have the option of a full refund and cancellation of the order. The Company will not be obliged to offer any compensation for disappointment suffered.

If the Company cannot complete delivery due to discontinuation of goods then any sum paid by the Buyer will be refunded and the Seller will notify the Buyer at the address given on the order form. The refund will be made as soon as possible and, in any event, within 30 days of order. The Company will not be obliged to offer any compensation for disappointment suffered.

The Buyer must ensure that The Cool Wood Company is given the correct delivery address upon purchase of goods. We reserve the right to apply a second delivery charge to redeliver your order to the correct address.

The buyer shall accept mutually arranged delivery. If you are not at home for a pre-arranged delivery then we reserve the right to apply a second delivery charge to redeliver your order.  If you wish to change the delivery date once it is agreed then please give us no less than 24 hours notice prior to delivery.

Accessories, and smaller items including, but not limited to Coffee Tables, Wine Racks and Oak Blocks where necessary, are dispatched via a courier service and will usually require a signature on delivery. If no one is available to accept delivery collection can usually be made from your nearest depot.

The buyer shall upon delivery examine the Goods and shall promptly (in any event within 14 days of delivery) notify in writing the Company, where appropriate, of any apparent damage, defect or shortages.

6. Guarantee and Warranty

Sleeper furniture and Oak Block pieces are guaranteed and will be fully replaced should any structural fault develop within 5 years of purchase.

Our furniture is suitable for normal domestic use, and is not guaranteed for commercial use unless requested on order. All customers must comply with the care instructions provided on our website.

7. Cancellation & Returns

Upon receipt of the goods, the Buyer has 14 days in which they can choose to cancel the order and return the goods for a full refund, excluding the delivery charge (for UK mainland deliveries only). This complies with the Consumer Protection (Distance Selling) Regulations 2000, under these terms you as the customer have a duty of care for the product whilst it is in your possession.  The customer must make the goods available for collection within 14 days of cancellation, and take reasonable care of any items until collection. This does not apply to items made to the customers own specifications.  If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.  Refunds can only be made by the same method used for the purchase.

8. Descriptions

All drawings, descriptions, illustrations, weight and dimensions given in the Company’s catalogues, price lists or other advertising matter are approximate and intended for general guidance purposes only. They may be subject to change without prior notice to the Buyer.

9. Gift vouchers

Gift vouchers are valid for a period on 12 months from the date of purchase, the expiry date will be clearly shown on the gift voucher. Vouchers can be used for full or part payment of goods. Vouchers are not redeemable for cash, and no cash refund is available if the voucher amount exceeds the sale amount, we will however provide a new voucher for the difference with the full 12 month validilty period. We reserve the right to amend these terms and conditions at any time

10. Terms and Conditions of Use of Website

The use of this website is subject to several terms and conditions as detailed below:
This internet site, “thecoolwoodcompany.co.uk” and its associated domain names and addresses are owned by The Cool Wood Company.

No unauthorised person may change, alter, deface or otherwise interfere with thecoolwoodcompany.co.uk or material contained herein. All material contained here is the copyright of the thecoolwoodcompany.co.uk under the laws of intellectual property. All rights are reserved to the fullest extent under English and International copyright treaties. The material contained here is for personal use only.

No material on our site may be removed, sold or distributed without the written permission of The Cool Wood Company. This includes (but not limited to) pictures and hypertext documents.

Please contact us if you have any queries about these terms and conditions.